I had a meeting with School Trends today. We have agreed to make a decision about whether we continue to work with them by Christmas. Please do continue to let me know your thoughts and share your experiences so that our decision takes into account your experiences and, no doubt, frustrations!
The company reassure me that they have put the following in place:
- Improved ICT systems including regular e mail updates about the progress of orders
- Increased phone line capacity
- A new operations manager
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